Delete your data
Last updated: 30 October 2026
How to have your personal data removed from HUXOS, whether you have a HUXOS account or chatted with a business that uses HUXOS Agent.
If you have a HUXOS account
Email support@huxos.io from the address of your account, with the subject "Delete my account". An organization's owner can also ask us to close the whole organization: its members, subscriptions and everything it keeps in HUXOS Ask, HUXOS Agent, HUXOS Insights and HUXOS FSS.
We confirm the request with you, delete the data within 30 days, and tell you when it is done.
If you chatted with a business through HUXOS Agent
Conversations on a business's website chat, WhatsApp or Telegram belong to that business. There are two ways to have yours deleted:
- Ask the business. Its team can delete you as a contact in HUXOS Agent, which removes your conversations, messages and the details you shared at once.
- Or email support@huxos.io with the business's name, the channel you used (website, WhatsApp or Telegram), and the phone number, Telegram username or email address you used. We pass the request to the business and make sure your data is deleted within 30 days, then confirm.
If someone sent you a file through HUXOS FSS
Files are deleted automatically on the expiry date the sender chose. To have one removed sooner, ask the sender, or email support@huxos.io with the share link.
What is deleted, and what is kept
- Deleted: your account, profile and sign-in details, and the content and conversations tied to you.
- Kept: invoices and the billing records tax law requires us to keep, and security logs until their normal expiry (sign-in records after 90 days).
- Backups: removed when they expire, a short time after the deletion.
Questions
Email support@huxos.io. Our privacy policy explains what we collect and why.